A Quick Glance

ITIL® Service Capability - Planning, Protection and Optimisation course enable the delegates to master the key concepts and procedures that are required to create a stable IT infrastructure for the organisation. This intermediate course will contribute 4 credits towards ITIL® Expert certification.

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    Improve the process of planning, protecting and optimising within the organisation

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    Gain knowledge of various tools and techniques needed to implement effective PPO

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    Training includes real world examples to help the delegates in understanding the concepts easily

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    Pearce Mayfield offers the best price in the industry

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    We are trusted by many leading brands

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    Our help and support team is always available to handle your queries

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Capability - Planning, Protection and Optimisation course is best suited for the following audience:

  • Availability Managers
  • IT Service Continuity Managers
  • Capacity Managers
  • IT Security and Risk Managers
  • IT Professionals
  • Disaster Recovery Managers
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Exam(s) included

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Certificate

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Tutor Support

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Key Learning Points

  • Get to know about service management as a practice and also how it creates business value
  • Discover various key activities, functions, roles, responsibilities, risks and challenges associated with PPO
  • Identify how to manage risk in context of organisational processes
  • Determine the considerations for continual improvement for better output or result

Course Overview

During the training, the delegates will learn to focus on operational-level process activities and its supporting methods. Our trainer will help the delegates in understanding how to execute these processes in the hands-on learning environment.

Exam

The exam will be conducted at the end of the training to verify the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training program. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes
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Course Content

Overview of PPO

  • Define Planning, Protection and Optimisation phase
  • Scope and objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process

Overview of Demand Management

  • Introduction to Demand Management
  • Scope and Objectives
  • Business Value
  • Basic concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Overview of Capacity Management

  • Introduction to Capacity Management
  • Scope
  • Purpose and Objectives
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Availability Management

  • Define Availability Management
  • Scope and Objectives
  • Business Value
  • Basic concepts and terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities                                                                                                

Overview of Technology and Implementation Considerations

  • Define Technology and Implementation Considerations
  • Practices for implementing organisational services
  • Generic Technology requirements needed for designing services
  • Architecture of Technology and Management
  • Select tools and technology for supporting Service Design
  • Plan and implement service management tools
  • CSFs, Risks and Challenges
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ITIL® Service Capability - Planning, Protection, And Optimization Schedules

Course Name Duration Dates Price
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Canterbury
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Aberdeen
28-05-2019 £4489.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Chelmsford
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Chorley
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Guildford
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Ipswich
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Leicester
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Oxford
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Plymouth
28-05-2019 £6499.00
ITIL® Service Capability - Planning, Protection and Optimisation 5 days Preston
28-05-2019 £6499.00