A Quick Glance

ITIL® Foundation is the first level of the ITIL® certification. It acts as a prerequisite for all other levels that fall in ITIL® certification scheme. The delegates will gain a deep understanding of the concepts and terminologies used in the ITIL® Service Lifecycle. After acquiring foundation level certification, get to know about how to implement ITIL® concepts practically in further ITIL® Certifications.

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    ITIL® Foundation course is fully accredited by BCS

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    Delivered by certified instructors in luxury venues

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    Training includes real world examples to help the delegates in understanding the concepts easily

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    ITIL® Foundation is entry level certification and act as prerequisite for further certifications

  • The delegate should be a graduate in any domain
  • There are no mandatory prerequisites for attending this course, but the candidate should have an interest in the subject to gain maximum knowledge of the concepts involved in training
  • Individuals who are working in IT services and want to have more information regarding ITIL® best practice framework
  • Those who are interested in business performance improvement

Exam(s) included


Key Learning Points




Tutor Support

  • Gain understanding of various concepts and terminologies involved in the training to clear the exam
  • Learn how to apply ITIL® tools and techniques to enhance the productivity of the organisational projects
  • Enhance the effectiveness and efficiency of the business changes for better user experience
  • Determine how to implement ITSM processes to improve its efficiency successfully
  • Automate tasks and use the saved time in some other tasks within the organisation
  • Boost up professional development along with employees and satisfaction of the client
  • The delegates will be under supervision of our instructor so that they can have better learning environment

Course Overview

Pearce Mayfield introduces ITIL® Foundation course that provides a general overview of the IT Service Management Lifecycle. It outlines five core books- Service Strategy, Service Design, Service Operation, Service Transition and continual service improvement. ITIL® Service Lifecycle consists of 26 processes and 4 functions.



The exam will be conducted at the end of the training to measure the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the candidate gets the maximum out of the training. Each question will have four options out of which one is correct. The candidate has to choose the right option in order to proceed for certification. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

40 multiple choice questions (MCQ’s)

65 percent marks to clear the exam

Exam duration- 1 hour


Course Content

Overview of Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Overview of Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Overview of Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Overview of Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Overview of Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Overview of Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Overview of Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Overview of Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model

Overview of Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Schedules

Course Name Duration Dates Price
ITIL® Foundation 3 days London
27-11-2017 £1065.00
ITIL® Foundation 3 days Norwich
27-11-2017 £1795.00
ITIL® Foundation 3 days London
04-12-2017 £1065.00
ITIL® Foundation 3 days Manchester
04-12-2017 £1065.00
ITIL® Foundation 3 days Reading
04-12-2017 £1065.00
ITIL® Foundation 3 days Nottingham
04-12-2017 £1075.00
ITIL® Foundation 3 days London
11-12-2017 £1065.00
ITIL® Foundation 3 days Birmingham
11-12-2017 £1065.00
ITIL® Foundation 3 days Edinburgh
11-12-2017 £1065.00
ITIL® Foundation 3 days Maidstone
11-12-2017 £2495.00