A Quick Glance

ITIL® Service Capability - Release, Control & Validation course provides in-depth knowledge of processes and techniques that support the transition of services and its components. It prepares the delegates for ITIL® Release, Control and Validation (intermediate qualification), that leads to ITIL® Expert level Certification.

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    Our ITIL® courses are accredited by PeopleCert

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    Help and support team is always available to handle your queries

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    Our trainers make the training enjoyable by giving real world examples to the delegates

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    Learn how ITIL® Service Capability- Release, Control and Validation phase interacts with another phases of service lifecycle

The delegates who want to attend ITIL® Release, Control and Validation course must hold ITIL® Foundation Certificate.

ITIL® Release, Control and Validation course is best suited for the following audience:

  • The professionals who are engaged in managing, implementing and consulting ITIL® processes and procedures
  • Individuals who are responsible for technical or IT management
  • Those who want to improve the workplace environment by adopting ITIL® concepts
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Exam(s) included

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Tutor Support

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Key Learning Points

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Certificate

  • Determine the importance of ITIL® Release, Control and Validation to enhance the quality of organisational services
  • Identify how all the processes in ITIL® Release, Control and Validation interact with other phases of the Service Lifecycle
  • Get to know about the measurement of ITIL® Release, Control and Validation for more productive work
  • Identify various risks and challenges involved in ITIL® Release, Control and Validation

Course Overview

During the training, the delegates will get to know about the core elements and principles of the Service Capability methodology to IT Service Management. Also, learn how to focus on the activities, functions and their execution throughout the ITIL® Service Lifecycle.

Exam

The exam will be conducted at the end of the training to verify the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the candidate gets the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes
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Course Content

Overview of Release, Control and Validation

  • Introduction to Release, Control and Validation
  • Processes and functions used in Release, Control and Validation
  • Scope and objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective Service Transition
  • Plan and coordinate Service Transition activities
  • Service Transition Process support

Overview of Service Asset and Configuration Management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

Overview of Change Management

  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Request Fulfilment

  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities 

Overview of Knowledge Management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relationship between the Knowledge Management Process and CSI
  • Roles and Responsibilities

Overview of Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations
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ITIL® Service Capability - Release, Control & Validation Schedules

Course Name Duration Dates Price
ITIL® Service Capability - Release, Control & Validation 5 days Canterbury
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Chelmsford
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Chorley
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Guildford
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Ipswich
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Leicester
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Oxford
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Plymouth
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Preston
28-05-2019 £6499.00
ITIL® Service Capability - Release, Control & Validation 5 days Crewe
28-05-2019 £6499.00