A Quick Glance

ITIL® Service Capability - Service Offerings & Agreements course provides in-depth knowledge about ITIL® SOA practices and general principles. The course introduces delegates to the concepts of Service Level Management, Service Catalogue Management, Supplier Management, Financial Management for IT services, Demand management and Business Relationship Management.

The delegates will get familiar with the ITIL® Service Lifecycle and various processes associated with ITIL® Service Capability - Service Offerings & Agreements. Understand various complexities of service operations, service strategy, service design and continual service improvement. During the course, the delegates will gain essential knowledge and skills required to plan, optimise and implement best practices.

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    Understand the various aspects of ITIL® Service Capability - Service Offerings & Agreements

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    Implement SOA processes practically in an organisation

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    ITIL® Service Capability - Service Offerings & Agreements course has been accredited by PeopleCert

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    Course is delivered by well qualified and highly experienced ITIL® certified instructors

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    Pearce Mayfield offers this course at an affordable price

The delegates must hold ITIL® Foundation certification in IT Service management before attending this course. However, some basic knowledge about IT terminology and service offerings and agreements management would be useful.

Having experience of working in any one of the following management processes and activities can be beneficial:

  • Service catalogue management
  • Service portfolio management
  • Service level management
  • Demand management
  • Supplier management
  • Business relationship management
  • Financial management for IT services

ITIL® Service Capability-Service Offerings and Agreements course provide an in-depth understanding of service offerings and agreements that will help to enhance the quality of IT services within an organisation.

This course is suitable for following professionals:

  • IT Managers
  • IT Finance Managers
  • Capacity Managers
  • Availability Managers
  • Service Level Managers
  • Business Continuity Manager Service
  • Portfolio Managers
  • Supplier Relationship Managers
  • IT Supplier Managers
  • Business Relationship Managers
  • Financial Managers
  • Delegates who are responsible for managing, consulting and implementing ITIL processes into an organisation along with IT
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Exam(s) included

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Certificate

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Key Learning Points

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Tutor Support

  • Learn to plan and generate service strategy
  • Efficiently design, handle and measure service offerings and agreements processes
  • Implement SOA processes into an organisation
  • Make the best use of resources available
  • Make right quality decisions
  • Understand the importance of ITIL® Service Offerings and Agreements
  • Learn how different processes of SOA interact with other processes of service lifecycle
  • Take advantage of ITIL® SOA activities, functions and processes to get operational excellence
  • Know about the importance of IT security
  • Manage risks, challenges and other factors associated with SOA

Course Overview

Pearce Mayfield offers ITIL® Service Capability-Service Offerings and Agreements course that enables the delegates to understand the five stages of ITIL® lifecycle that provide value to projects as well as organisations. During the course, delegates will learn to create service offerings that will support the requirements of customers as well as business for more productivity into an organisation. Understand the practical aspects and focus on operational level activities as well as supporting methods. Our instructors provide delegates practical examples and understand the core principles of ITIL® effectively.

Examination

After completing the course, delegates will need to pass ITIL® Service Capability - Service Offerings & Agreements examination. This exam measures the knowledge of the delegates. The exam comprises of 8 multiple choice questions that are scenario based. To clear this exam, delegates will need to score minimum 70 percent marks. Our instructors ensure that the delegates get a thorough understanding of various concepts of ITIL® Service Capability - Service Offerings & Agreements to clear the exam easily. Duration of the exam is 90 minutes.

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Course Content

Service Offerings and Agreements

  • Introduction to Service Offerings and Agreements
  • How practices of Service Offerings and Agreements support the ITIL® Service Lifecycle
  • Scope and objective
  • Value of Strategy Management for IT Services
  • Design Coordination Process
  • How successful services depend on the perception of customer
  • Relevance of Business Cases
  • Return-on-Investment (ROI) to Service Offerings and Agreements

Business Relationship Management

  • Scope and objective
  • Business Value
  • Basic principles and terminologies
  • Inputs, outputs and triggers
  • Information Management with the process of Business Relationship Management
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Service Portfolio Management

  • Introduction to Service Portfolio Management
  • Business Value
  • Basic concepts and terminologies
  • Process interfaces
  • Inputs, outputs and triggers
  • Information Management within the process of Service Portfolio Management Process
  • CSFs and KPIs
  • Risks and challenges
  • Key roles and responsibilities

Financial Management for IT Services

  • Introduction to Financial Management for IT Services
  • Scope and objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, outputs and triggers
  • Interface of processes
  • Information Management within the process of Financial Management for IT Services
  • CSFs and KPIs
  • Risks and challenges
  • Key roles and responsibilities

Demand Management

  • Introduction to Demand Management
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Inputs, outputs and triggers
  • Information Management within the process of Demand Management
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Service Catalogue Management

  • Introduction to Service Catalog Management
  • Importance of Service Catalog to the Service Lifecycle
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Information Management within the process of Service Level Management
  • CSFs and KPIs
  • Risks and challenges
  • Contents of service and operational level agreements
  • Roles and responsibilities

Supplier Management

  • Introduction to Supplier Management
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Inputs, outputs and triggers
  • Information Management within the process of Supplier Management
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Technology and Implementation Considerations

  • Generic requirements for technologies used in Service Management
  • Evaluation criteria for technology and tools for process implementation
  • Procedures for practice and process implementation
  • Risks and challenges related to the implementation process

 

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ITIL® Service Capability - Service Offerings & Agreements Schedules

Course Name Duration Dates Price
ITIL® Service Capability - Service Offerings & Agreements 5 days Southampton
27-08-2019 £4495.00
ITIL® Service Capability - Service Offerings & Agreements 5 days London
27-08-2019 £1795.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Canterbury
27-08-2019 £6499.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Chelmsford
27-08-2019 £6499.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Chorley
27-08-2019 £6499.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Guildford
27-08-2019 £6499.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Ipswich
27-08-2019 £6499.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Leicester
27-08-2019 £6499.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Oxford
27-08-2019 £6499.00
ITIL® Service Capability - Service Offerings & Agreements 5 days Plymouth
27-08-2019 £6499.00