A Quick Glance

ITIL® Service Lifecycle - Managing Across The Lifecycle is a five-day course that provides the knowledge required to clear ITIL® Managing Across The Lifecycle exam. This course helps the delegates to apply governance and organisational structure to the organisation. The delegates can earn total five credits towards the ITIL® Expert Certification by completing this training program.

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    Delivered by ITIL® Certified instructors in luxury venues

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    Our ITIL® Courses are accredited by PeopleCert

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    Learn how the different phases of ITIL® Service Lifecycle interacts with each other

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Lifecycle- Managing Across the Lifecycle course is best suited for the following audience:

  • IT Operation Practitioners
  • IT Development Practitioners
  • Senior IT Managers
  • Chief Information Officers
  • Supervisors
  • Professionals who want to gain knowledge of business and management level ITIL® Service Lifecycle
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Exam(s) included

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Certificate

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Key Learning Points

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Tutor Support

  • Get to know about various key concepts and terminologies of Service Lifecycle
  • Integrate and implement various IT Service Management processes
  • Establish and maintain governance in the service management organisation

Course Overview

In ITIL® Service Lifecycle - Managing Across The Lifecycle course, the delegates will get to know about the interactions and interfaces between the processes that are involved in the Service Lifecycle. The intent of the course is to test and validate knowledge of basic ITIL® framework including functions and objectives of management.

Exam

The exam will be conducted at the end of the training to measure the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 10 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 120 minutes
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Course Content

Overview of Managing Across the Lifecycle (MALC)

  • Define MALC phase
  • Key concepts and terminologies
  • Prerequisites for the MALC exam
  • Structure and scoring of the MALC exam
  • Managing Across the Lifecycle phase case study

Key Concepts of Service Lifecycle

  • Define Services and Service Management
  • Role of IT service management
  • Elements of assessment
  • Risk Management Styles
  • Knowledge Management
  • Its importance and the SKMS
  • Business value of various life cycle phases
  • Service Management operations and functions
  • Roles and Responsibilities
  • Use of RACI

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Communications and commitment in ITIL® lifecycle
  • Stakeholder management and communication
  • Use of service models
  • Communication plan
  • Part of business relationship management in the communication activities

Integrate Service Management Processes and Functions across Service Lifecycle

  • How to integrate service management procedures across the ITIL® lifecycle
  • Inputs and outputs of various lifecycle stages
  • Relationship between different stages of ITIL® Service Lifecycle
  • Value and interfaces of the different processes in service management

Manage Service Across the ITIL® Lifecycle

  • Importance of an approach to balanced design
  • Efficient and effective service management with design coordination and transition planning and support
  • Information sources that are helping in the implementation and improvement of services
  • Factors relevant to strategic assessments
  • Challenges, risks, and critical success factors
  • Service transition lifecycle stages
  • Managing services across the lifecycle
  • Involving operations staff in other lifecycle stages

Governance, Roles, People, Competence, and the Organisation

  • Management, activities, framework, and governance bodies
  • Relating strategy to governance
  • Service providers set direction, policy and strategy
  • Change management
  • Management systems
  • Establish and maintain a service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Functions and the types of services providers
  • Implementing and sourcing strategies
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ITIL® Service Lifecycle - Managing Across The Lifecycle Schedules

Course Name Duration Dates Price
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Canterbury
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Chelmsford
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Chorley
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Guildford
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Ipswich
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Leicester
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Oxford
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Plymouth
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Preston
28-08-2018 £6499.00
ITIL® Service Lifecycle - Managing Across The Lifecycle 5 days Crewe
28-08-2018 £6499.00