A Quick Glance

Service Design phase of the Service Lifecycle provides a blueprint for the organisational services. Services may be new or existing. ITIL® Service Lifecycle - Service Design course help the delegates to understand how the design capabilities for service management can be deployed. ITIL® Service Lifecycle - Service Design is one of the intermediate certification of ITIL® Training.

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    Design organisational services according to the specific requirements

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    Identify how service design interacts with other phases of service lifecycle

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    Pearce Mayfield’s ITIL® service design course is accredited by PeopleCert

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    Courses delivered by ITIL® Certified instructors in luxury venues

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Lifecycle - Service Design course is best suited for the following audience:

  • Availability Managers
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Service Level Managers
  • IT Professionals

 

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Exam(s) included

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Certificate

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Key Learning Points

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Tutor Support

  • Effectively design services for the organisation
  • Learn how Service Design interacts with other phases of service lifecycle
  • Get to know about the various processes, functions and procedures used for designing services

 

Course Overview

ITIL® Service Design course provides the fundamentals of designing services or processes within the organisation. Using service design, service providers can help the organisations to deliver better services. Following are five aspects of service design:

  • Design service solution
  • Technology
  • Processes
  • Measurement and metrics
  • Manage information system and tools

Exam

The exam will be conducted at the end of the training to measure the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes
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Course Content

Overview of Service Design

  • Define Service Design
  • Key concepts
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Service Design Principles

  • Holistic Design
  • Service Composition and the four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design activities and its constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Overview of Design Coordination Process

  • Define Design Coordination Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Overview of Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Service Level Management Process

  • Define Service Level Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Supplier Management Process

  • Define Supplier Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Availability Management Process

  • Define Availability Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Capability Management Process

  • Define Capability Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

IT Service Continuity Management Process

  • Define IT Service Continuity Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Information Security Management Process

  • Define Information Security Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Organising Service Design

  • Describe Organising Service Design
  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and Implementation Analysis

  • Define Technology and Implementation Analysis
  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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ITIL® Service Lifecycle - Service Design Schedules

Course Name Duration Dates Price
ITIL® Service Lifecycle - Service Design 3 days Manchester
27-08-2019 £1795.00
ITIL® Service Lifecycle - Service Design 3 days Canterbury
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Chelmsford
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Chorley
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Guildford
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Ipswich
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Leicester
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Oxford
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Plymouth
27-08-2019 £4499.00
ITIL® Service Lifecycle - Service Design 3 days Preston
27-08-2019 £4499.00