A Quick Glance

ITIL® Service Lifecycle - Service Strategy is one of the certification in an intermediate stream of ITIL® Training. The three credits towards ITIL® Expert Certification will be provided by this certification. The course provides essential knowledge and skills required to design, develop and deploy service strategy within the organisation. Learn to create and implement strategies for better output. 

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    Identify how service strategy interacts with other phases of service lifecycle

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    Pearce Mayfield’s ITIL® service design course is accredited by PeopleCert

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    Delivered by ITIL® Certified instructors in luxury venues

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Lifecycle - Service Strategy course is best suited for the following audience:

  • Team Leaders
  • IT Consultants
  • IT Audit Managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs
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Exam(s) included

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Certificate

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Key Learning Points

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Tutor Support

  • Get to know about the key components of service management
  • Understand the importance of governance and other related frameworks
  • Identify how service design interacts with another phase of service lifecycle
  • Determine processes involved in service strategies like service portfolio management, demand management, strategy management and much more

Course Overview

Pearce Mayfield’s ITIL® Service Lifecycle - Service Strategy course introduces various principles and techniques that are required to develop and progress strategy within an organisation. The training course is delivered by certified and experienced instructors to make sure that the delegates have a clear picture of the subject with real-world examples.

Exam

The exam will be conducted at the end of the training to measure the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes
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Course Content

Overview of Service Strategy

  • Define Service Strategy
  • Basic concepts of Service Management
  • Scope and objectives
  • Service Strategy Business Value
  • Service Strategy Interfaces across the ITIL® Service Lifecycle

Overview of Service Strategy Principles

  • Service Strategy principles
  • Basic approach for deciding strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Overview of Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Strategy Management for IT Services
  • Methods and techniques
  • Inputs and outputs of Strategy Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Service Portfolio Management
  • Methods and techniques
  • Inputs and outputs of Service Portfolio Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Financial Management for IT Services Process

  • Define Financial Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Financial Management for IT Services
  • Methods and techniques
  • Inputs and outputs of Financial Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Demand Management Process

  • Define Demand Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Demand Management
  • Methods and techniques
  • Inputs and outputs of Demand Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Business Relationship Management
  • Methods and techniques
  • Inputs and outputs of Business Relationship Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Overview of Organising Service Strategy

  • Roles for Service Strategy
  • Organisational Development
  • Organisational Departmentalization
  • Organisational Design

Overview of Technology Considerations

  • Service Automation, Instrumentation and Analytics
  • Service Interfaces and Self-Service Channels

Overview of Implementing Service Strategy

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle
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ITIL® Service Lifecycle - Service Strategy Schedules

Course Name Duration Dates Price
ITIL® Service Lifecycle- Service Strategy 3 days Canterbury
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Chelmsford
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Chorley
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Guildford
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Ipswich
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Leicester
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Oxford
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Plymouth
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Preston
28-05-2019 £4499.00
ITIL® Service Lifecycle- Service Strategy 3 days Crewe
28-05-2019 £4499.00