A Quick Glance

ITIL® Service Transition course is designed to provide essential knowledge of the basic concepts and workflows associated with the service transition phase of the service lifecycle. The course helps the delegates to make sure that the changes made to the Service Management Process have been executed in a proper manner. ITIL® Service Transition course is one of the intermediate certification of ITIL® Training.

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    Manage the transactions between various phases of service lifecycle

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    Pearce Mayfield’s ITIL® Service Transition course is accredited by PeopleCert

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    Delivered by ITIL® Certified instructors in luxury venues

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Lifecycle - Service Transition course is best suited for the following audience:

  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers
  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
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Exam(s) included

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Certificate

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Tutor Support

  • Provide consistent framework for evaluating the service capability and risks involved
  • Create and maintain the integrity of all service assets and configurations within the organisation
  • Make sure that the services are operated and managed according to requirements and constraints as specified in service design
  • Learn to effectively plan and manage resources required for packaging, building and testing the release into production

Course Overview

Service Transition ensures that the services satisfy the customer’s need and business expectations as documented in service design and service strategy. The Service transition phase of the lifecycle controls the transition part from one phase to another. The aim of the course is to plan and manage the changes effectively during the transition phase.

Exam

The exam will be conducted at the end of the training to verify the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes
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Course Content

Fundamentals of Service Transition

  • Define Service
  • Scope and objective
  • Business Value
  • Optimise the performance of Service Transition
  • Interfaces to other stages of Service Lifecycle
  • Service Transition Processes

Principles of Service Transition

  • Principles supporting Service Transition
  • Policies for Service Transition

Overview of Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and objective
    • Value to business
    • Basic concepts and principles
    • Methods and techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Overview of Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Implementing Service Transition

  • Stages of Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions
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ITIL® Service Lifecycle - Service Transition Schedules

Course Name Duration Dates Price
ITIL® Service Lifecycle- Service Transition 3 days Canterbury
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Chelmsford
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Chorley
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Guildford
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Ipswich
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Leicester
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Oxford
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Plymouth
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Preston
28-08-2018 £4499.00
ITIL® Service Lifecycle- Service Transition 3 days Crewe
28-08-2018 £4499.00