Course Outline

Module 1: Training Management Program

• Introduction to Management Training Program                             
• Budget Development
• Assembling a Budget Team
• Budget Calendar
• Preparing for the Budget Process
• Building the Budget
• Monitoring the Budget
• Training Management Cycle
• Self-Development Plan

Module 2: Communication Skills

• Introduction to Communication
• Tools of Communication
• The Communication Process
• Active Listening Skills
• Verbal and Nonverbal Communication
• Tips for a Good Presentation
• Oral and Written Communication

Module 3: Conflict

• Conflict
  • Dealing with Organisational and Interpersonal Conflict
• Mediating

Module 4: Creativity and Innovation

• Creative Thinking
• Customer Service and Support

Module 5: Ethics

• Introduction of Ethics
• Social Responsibility
• Meeting Management

Module 6: Employee Wellbeing

• Employee Wellbeing and Safety
• Stress Management
• Understanding Violence
• Work-Life Balance

Module 7: Group Dynamics

• Group Problem Solving and Decision Making
• Questioning Techniques

Module 8: Leadership Training

• Common Employment Laws
• Crisis Management
• Delegation
• Ineffective Managers and Effective Decision Making
• Demonstrating Integrity and Courage
• Managing Absenteeism and Employee Performance
• Managing in Tough Times
• Strategic Leadership and Thinking
• Supervision and Management

Module 9: Executive Leadership Training

• Employee Motivation and Recognition
• Managers and Motivation
• Motivational Work Environment

Module 10: Performance Management

• Capacity Building
• Disciplinary Action
• Goal Setting and Feedback

Module 11: Project Management Training

• Benchmarking
• Balanced Scorecard
• Plan-Do-Check-Act Cycle for Continuous Improvement
• Problem Solving
• Lean Concepts and Systems Thinking

Module 12: Executive Training

• Team Building
• Employee Empowerment and Involvement
• Team Building Activities
• Self-Directed Teams
• Team Performance Management