Certified Helpdesk Support Technician

  • Understand the processes of service support.
  • Acquire skills to solve problems and troubleshoot any issues.
  • Learn various communication skills and customer management techniques.

Key Points About Certified Helpdesk Support Technician

237 Learners Recommended

Duration: 2 Days*

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Certified Helpdesk Support Technician

Course Overview

Helpdesk specialists are essential for the IT sector, as they keep the technology up to date to operate effectively, which are used by the business. They deliver technical support and troubleshooting services to the customers who face problems with their computers, hardware, and software.

To get into the role of Helpdesk Support Technician, the individual must have good knowledge of technical and non-technical work. Technical because they have to work for helpdesk technical support and non-technical such as communication skills because they have to engage with professional as well as non-technical individuals.

In this 2-day certification, delegates will learn how to use the service management system, how to troubleshoot any technical issues and roles of a helpdesk support technician. This course will also help them to improve their communication skills and customer management techniques.

Course Outline

  • Understand the Role of Helpdesk Support Technician
  • How to use Service Management System?
  • How to Problem-Solve and Troubleshoot Any Issues?
  • Understanding the Processes of Service Support
  • Learning Communication Skills and Customer Management Techniques

This Certified Helpdesk Support Technician course has no prerequisites.

This Helpdesk Support Technician course is for those who:

  • Wants to become a Helpdesk Support Technician
  • Provide internal and external IT Support for employees
  • Wants to work in IT Support

The Certified Helpdesk Support Technician Cost in United Kingdom Starts from £1974.00

The Pearcemayfield is the best training provider in the world for Certified Helpdesk Support Technician.

Please see our Helpdesk Training courses available in United Kingdom

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40 Hours (on average)

90 Days Access

Certificate upon completion

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Key points about this course

237 Learners Recommended

Duration: 2 Days*

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Add additional features

6 Months Access - £ 109.00

1 Year Access - £ 164.00

Personal career coach and career services

£ 1975.00

Your online (Certified Helpdesk Support Technician) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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