ITIL® Service Capabilities- Operational Support and Analysis course introduce delegates to the practical application of various practices related to Operational Support and Analysis. This course helps organisations and delegates to manage their day to day operations of IT services and gain a better understanding of implementing these ITIL® processes to provide better support to their customers. During this course, also learn how to resolve the issues related to people, infrastructure and procedures to ensure that the organisation provides high-quality services that meet the requirements of the organisation.
Given below are some key processes and function areas:
ITIL® Service Capabilities- Operational Support and Analysis exam comprise of 8 multiple choice questions. To clear the exam delegates will need to score 70% marks. Our instructors make sure that the delegates learn every concept of ITIL® Service Capabilities- Operational Support and Analysis thoroughly to clear the exam easily. Duration of the exam is 90 minutes. All other details about the examination will be provided during the training by the instructors.
Service Operation Practices
Event Management Process
Incident Management Process
Problem Management Process
Request Fulfillment Process
Access Management Process
Functions of Service Desk
Standard Operational Support and Analysis Functions
Improving Operational Support and Analysis
Technology and Implementation Considerations
The delegates must hold ITIL® Foundation certification before enrolling in ITIL® Service Capabilities- Operational Support and Analysis course.
Following is the target audience for ITIL® Service Capabilities- Operational Support and Analysis course:
The ITIL® Service Capability - Operational Support And Analysis Cost in United Kingdom Starts from £1975.00
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40 Hours (on average)
90 Days Access
Certificate upon completion
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Duration: 5 Days*
Pre-course Reading: 2-5 Hours
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Upon purchase you will receive a password via the email you used to purchase the course.
You will then be able to login to our online learning platform with your email and password.
You will have access to the platform for 90 days to complete your course.