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IT support technicians offer help to computer users by answering questions, solving technical problems and maintaining a business's network, software, and computer equipment. This course covers the knowledge which is necessary for level one, two, and three.
This two-day course teaches by knowledgeable and experienced instructors. They will allow delegates to understand how IT support functions on multiple levels and recognise the different lines of IT support. In first-line delegates will learn the advantages of IT service management, how to use the ticket management system, continuous improvement, and effective communication skills. Second-line support, which handles installing, upgrading, configuring software, deploying a simple application, monitoring, and configuring applications. Third line support, which manages servers, layers of infrastructure, common server problems, server security and SSL, effective management of tools and technology.
Certified IT 1, 2, and 3 Line Support Technician course will prove to employers that delegates are capable not just of first-line IT support but can also challenge the more advanced tasks of second or third-line support. This course will, therefore, prepare delegates to start a wide range of IT support tasks, which is especially useful for organisations, and it is a necessary connection between the different lines of IT support.
Introduction to Support
Useful Terminology and Concepts
Line 1: Dealing with Tickets
Line 1: Effective Communication Skills
Line 2: User Accounts
Line 2: Installing, Upgrading, and Configuring Software
Line 3: Working with Servers
Line 3: Resolving Server-Side Issues
Line 3: Server Security and SSL
Effective Management of Tools and Technology
SDC (Service Development Cycle)
In this Certified IT 1, 2 & 3 Line Support Technician course, there are no formal prerequisites.
This course intends for anyone who is currently working in internal/external IT-related roles. It is much more beneficial for:
The Certified IT 1, 2 & 3 Line Support Technician Cost in United Kingdom Starts from £1645.00
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Learn from the comfort of your home or office
Join discussions via computer or mobile device
Interact with subject matter experts
40 Hours (on average)
90 Days Access
Certificate upon completion
Schedule and location of your choice
Save on travel costs
Monitor employee development
237 Learners Recommended
Duration: 2 Days*
Mon 8th Jul 2019Back to Virtual Events
Starts at - 09:00 am (approx.)
Finishes at - 17:00 pm (approx.)
Lasts 5 days (40 Hours)
Upon purchase you will receive a password via the email you used to purchase the course.
You will then be able to login to our online learning platform with your email and password.
You will have access to the platform for 90 days to complete your course.
We aim for customer satisfaction across all areas, including price, quality, and learning support. We always use the feedback from clients to continually improve and ensure we surpass expectation. Have a look at our customer reviews that showcase the standard we offer.