ITIL® Practitioner

  • ITIL® Practitioner course is fully accredited by PeopleCert

  • Gain practical knowledge of implementations based on “adopt and adapt” within the organisation

  • Courses delivered by certified instructors in luxury venues

Key Points About ITIL® Practitioner

237 Learners Recommended

Duration: 2 Days*

Accredited: Yes

Book Now

ITIL® Practitioner

Course Overview

ITIL® Practitioner course provides a systematic way of using ITIL® guidance to improve new or existing organisational service. The delegates can garner the skills required to implement ITIL® in the organisation. At Pearce Mayfield, the training is delivered by certified and experienced instructors to make sure that the delegates have a clear picture of the subject with real-world examples.

ITIL® Practitioner delves deeper into the fundamental concepts that are learned at a Foundation level. It helps in identifying and delivering service improvements in the more practical manner by adopting the ITIL® framework. During the training, the delegates will learn how to use three critical competencies, Continual Service Improvement (CSI) approach and nine guiding principles for making improvements.

During the training, the delegates will focus on the following aspects:

  • Service Management concepts
  • Guiding principles
  • Service Improvement approach
  • Change Management in organisation
  • Metrics and measurements
  • Communication and its types


The exam will be conducted at the end of the training to measure the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. Each question will have four options out of which one is correct. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 40 multiple choice questions (MCQ’s)
  • 70 percent marks required to clear the exam
  • Exam duration- 2 Hrs 15 Mins

Course Outline

Overview of Service Management

  • Define Service Management
  • Key concepts and terminologies
  • “Adopt” and “Adapt”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Overview of Service Management Approach

  • Define Service Management Approach
  • Define Vision
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

Overview of Change Management in Organisation

  • Define Change Management
  • Resistance sources
  • People transition
  • Management of stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

Overview of Metrics and Measurements

  • Define Metrics and Measurements
  • CSFs and KPIs
  • Metric cascades and hierarchies
  • Categories of Metric

Overview of Communication

  • Introduction to communication
  • Value of good communication
  • Importance of good communication and its benefits
  • Principles of communication
  • Types of communication

The delegates must have completed ITIL® Foundation course before attending the ITIL® Practitioner course. They must hold ITIL® Foundation certificate and must be presented to the instructor on the day of the exam.

  • ITSM Architects
  • CSI Managers
  • Business Process Improvement teams
  • ITSM Project teams
  • ITSM Program Manager
  • Process Manager
  • SMO leader
  • Professionals who want to learn how to adopt and adapt the ITIL® framework in the organisation
  • Individuals who want to gain knowledge of CSI approach to structure any improvement initiatives

The ITIL® Practitioner Cost in United Kingdom Starts from £43995.00

Please see our ITIL® Training courses available in United Kingdom

  • Exam(s) included
  • Certification
  • Key Learning Points
  • Tutor Support

Get More Information

Still have questions? We’re happy to help.


Dates & Prices

Choose a Location

Choose a Month

Learn from the comfort of your home or office

Join discussions via computer or mobile device

Interact with subject matter experts

40 Hours (on average)

90 Days Access

Certificate upon completion

Schedule and location of your choice

Save on travel costs

Monitor employee development

Key points about this course

237 Learners Recommended

Duration: 2 Days*

Accredited: Yes

Add additional features

6 Months Access - £ 2182748.00

1 Year Access - £ 4376465.00

Official ITIL® Practitioner Exam - £ 380.00

Personal career coach and career services

Your online (ITIL® Practitioner) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

Course Onsite Enquiry

ITIL® Practitioner

Complete the steps below to receive a quote or more information

Your details

How many employees need training test?

When would you like to take the course test?

How many employees need training?


Discover how we are doing

Our goal is to always provide training of the highest quality for your organisation.

We aim for customer satisfaction across all areas, including price, quality, and learning support. We always use the feedback from clients to continually improve and ensure we surpass expectation. Have a look at our customer reviews that showcase the standard we offer.

97% price

Response Rate

99% price

Positive Rating

Steps For Success

Leading Path To Success