ITIL® Service Capability - Release, Control & Validation

  • Our ITIL® courses are accredited by PeopleCert

  • Help and support team is always available to handle your queries

  • Our trainers make the training enjoyable by giving real world examples to the delegates

Key Points About ITIL® Service Capability - Release, Control & Validation

237 Learners Recommended

Duration: 5 Days*

Pre-course Reading: 2-5 Hours

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ITIL® Service Capability - Release, Control & Validation

Overview

During the training, the delegates will get to know about the core elements and principles of the Service Capability methodology to IT Service Management. Also, learn how to focus on the activities, functions and their execution throughout the ITIL® Service Lifecycle.

Exam

The exam will be conducted at the end of the training to verify the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the candidate gets the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes

Outline

Overview of Release, Control and Validation

  • Introduction to Release, Control and Validation
  • Processes and functions used in Release, Control and Validation
  • Scope and objective
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with another stage of life cycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective Service Transition
  • Plan and coordinate Service Transition activities
  • Service Transition Process support

Overview of Service Asset and Configuration Management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

Overview of Change Management

  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Daily operational activities
  • Managing organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Change Evaluation

  • Scope and objective
  • Business value
  • Principles and Policies
  • Basic concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Release and Deploy Management

  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Service Validation and Testing

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Overview of Request Fulfilment

  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities 

Overview of Knowledge Management

  • Scope and objective
  • Business value
  • Basic concepts and principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relationship between the Knowledge Management Process and CSI
  • Roles and Responsibilities

Overview of Technology and Implementation Considerations

  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations

The delegates who want to attend ITIL® Release, Control and Validation course must hold ITIL® Foundation Certificate.

The ITIL® Service Capability - Release, Control & Validation Cost in United Kingdom Starts from £1095.00

The Pearcemayfield is the best training provider in the world for ITIL® Service Capability - Release, Control & Validation.

Please see our ITIL® Training courses available in United Kingdom

The Pearcemayfield provide course training in almost every location.

ITIL® Release, Control and Validation course is best suited for the following audience:

  • The professionals who are engaged in managing, implementing and consulting ITIL® processes and procedures
  • Individuals who are responsible for technical or IT management
  • Those who want to improve the workplace environment by adopting ITIL® concepts
  • Exam(s) included
  • Key Learning Points
  • Tutor Support
  • Certification
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Key points about this course

237 Learners Recommended

Duration: 5 Days*

Pre-course Reading: 2-5 Hours

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6 Months Access - £ 109.00

1 Year Access - £ 164.00

Official ITIL® Exam - £ 439.00

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Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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