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The Service Desk is an essential zone of correspondence for IT related incidents and requests. It is a necessary requirement of the service support technician to deliver support to staff and customer. They are responsible for troubleshooting issues of the end-client devices such as PC, and cell phones by identifying and analysing them. Communication is essential for a service desk as they have to relate with technical or non-technical individuals. This service desk course will help the delegates to learn all of these skills, which will give the confidence to become a professional IT support technician. Delegates will enhance their performance skills.
Role of a Service Desk Support Technician
Service Desk Support Terminology
Recording, Updating, and Documenting Requests
Resolving IT Related Incidents
Creating User Accounts and Resetting Passwords
Upgrading Different Types of Software
There are no prerequisites to attend this Service Desk Support Technician course.
This support training course is for:
The Certified Service Desk Support Technician Cost in United Kingdom Starts from £1645.00
Please see our Helpdesk Training courses available in United Kingdom
Learn from the comfort of your home or office
Join discussions via computer or mobile device
Interact with subject matter experts
40 Hours (on average)
90 Days Access
Certificate upon completion
Schedule and location of your choice
Save on travel costs
Monitor employee development
237 Learners Recommended
Duration: 2 Days*
Mon 8th Jul 2019Back to Virtual Events
Starts at - 09:00 am (approx.)
Finishes at - 17:00 pm (approx.)
Lasts 5 days (40 Hours)
Upon purchase you will receive a password via the email you used to purchase the course.
You will then be able to login to our online learning platform with your email and password.
You will have access to the platform for 90 days to complete your course.
We aim for customer satisfaction across all areas, including price, quality, and learning support. We always use the feedback from clients to continually improve and ensure we surpass expectation. Have a look at our customer reviews that showcase the standard we offer.