ITIL® Service Lifecycle - Service Strategy

  • Identify how service strategy interacts with other phases of service lifecycle

  • Pearce Mayfield’s ITIL® service design course is accredited by PeopleCert

  • Delivered by ITIL® Certified instructors in luxury venues

Key Points About ITIL® Service Lifecycle - Service Strategy

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

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ITIL® Service Lifecycle - Service Strategy

Course Overview

Pearce Mayfield’s ITIL® Service Lifecycle - Service Strategy course introduces various principles and techniques that are required to develop and progress strategy within an organisation. The training course is delivered by certified and experienced instructors to make sure that the delegates have a clear picture of the subject with real-world examples.

Exam

The exam will be conducted at the end of the training to measure the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes

Course Outline

Overview of Service Strategy

  • Define Service Strategy
  • Basic concepts of Service Management
  • Scope and objectives
  • Service Strategy Business Value
  • Service Strategy Interfaces across the ITIL® Service Lifecycle

Overview of Service Strategy Principles

  • Service Strategy principles
  • Basic approach for deciding strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Overview of Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Strategy Management for IT Services
  • Methods and techniques
  • Inputs and outputs of Strategy Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Service Portfolio Management
  • Methods and techniques
  • Inputs and outputs of Service Portfolio Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Financial Management for IT Services Process

  • Define Financial Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Financial Management for IT Services
  • Methods and techniques
  • Inputs and outputs of Financial Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Demand Management Process

  • Define Demand Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Demand Management
  • Methods and techniques
  • Inputs and outputs of Demand Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Business Relationship Management
  • Methods and techniques
  • Inputs and outputs of Business Relationship Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Overview of Organising Service Strategy

  • Roles for Service Strategy
  • Organisational Development
  • Organisational Departmentalization
  • Organisational Design

Overview of Technology Considerations

  • Service Automation, Instrumentation and Analytics
  • Service Interfaces and Self-Service Channels

Overview of Implementing Service Strategy

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Lifecycle - Service Strategy course is best suited for the following audience:

  • Team Leaders
  • IT Consultants
  • IT Audit Managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

The ITIL® Service Lifecycle - Service Strategy Cost in United Kingdom Starts from £1995.00

The Pearcemayfield is the best training provider in the world for ITIL® Service Lifecycle - Service Strategy.

Please see our ITIL® Training courses available in United Kingdom

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  • Exam(s) included
  • Certification
  • Key Learning Points
  • Tutor Support
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Key points about this course

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

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6 Months Access - £ 109.00

1 Year Access - £ 164.00

Official ITIL® Exam - £ 439.00

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You will have access to the platform for 90 days to complete your course.

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