ITIL® Service Lifecycle - Service Strategy

  • Identify how service strategy interacts with other phases of service lifecycle

  • Pearce Mayfield’s ITIL® service design course is accredited by PeopleCert

  • Delivered by ITIL® Certified instructors in luxury venues

Key Points About ITIL® Service Lifecycle - Service Strategy

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

Book Now

ITIL® Service Lifecycle - Service Strategy

Course Overview

Pearce Mayfield’s ITIL® Service Lifecycle - Service Strategy course introduces various principles and techniques that are required to develop and progress strategy within an organisation. The training course is delivered by certified and experienced instructors to make sure that the delegates have a clear picture of the subject with real-world examples.

Exam

The exam will be conducted at the end of the training to measure the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes

Course Outline

Overview of Service Strategy

  • Define Service Strategy
  • Basic concepts of Service Management
  • Scope and objectives
  • Service Strategy Business Value
  • Service Strategy Interfaces across the ITIL® Service Lifecycle

Overview of Service Strategy Principles

  • Service Strategy principles
  • Basic approach for deciding strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Overview of Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Strategy Management for IT Services
  • Methods and techniques
  • Inputs and outputs of Strategy Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Service Portfolio Management
  • Methods and techniques
  • Inputs and outputs of Service Portfolio Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Financial Management for IT Services Process

  • Define Financial Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Financial Management for IT Services
  • Methods and techniques
  • Inputs and outputs of Financial Management for IT Services
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Demand Management Process

  • Define Demand Management
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Demand Management
  • Methods and techniques
  • Inputs and outputs of Demand Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and objectives
  • Business Value
  • Basic concepts and terminologies of Business Relationship Management
  • Methods and techniques
  • Inputs and outputs of Business Relationship Management
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Risks and challenges involved

Overview of Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Overview of Organising Service Strategy

  • Roles for Service Strategy
  • Organisational Development
  • Organisational Departmentalization
  • Organisational Design

Overview of Technology Considerations

  • Service Automation, Instrumentation and Analytics
  • Service Interfaces and Self-Service Channels

Overview of Implementing Service Strategy

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Lifecycle - Service Strategy course is best suited for the following audience:

  • Team Leaders
  • IT Consultants
  • IT Audit Managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

The ITIL® Service Lifecycle - Service Strategy Cost in United Kingdom Starts from £1974.00

The Pearcemayfield is the best training provider in the world for ITIL® Service Lifecycle - Service Strategy.

Please see our ITIL® Training courses available in United Kingdom

The Pearcemayfield provide course training in almost every location.

  • Exam(s) included
  • Certification
  • Key Learning Points
  • Tutor Support
telephone

Get More Information

Still have questions? We’re happy to help.

calendar

Dates & Prices

Choose a Location

Choose a Month

Learn from the comfort of your home or office

Join discussions via computer or mobile device

Interact with subject matter experts

40 Hours (on average)

90 Days Access

Certificate upon completion

Schedule and location of your choice

Save on travel costs

Monitor employee development

Key points about this course

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

Next Week

Mon 13 Jul 2020

Only 4 Seats left icon

flag Cardiff

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
This Month

Mon 20 Jul 2020

Only 4 Seats left icon

flag Brighton

Best Selling Course in United Kingdom

GBP 2995.00

Selling Fast !
This Month

Mon 27 Jul 2020

Only 4 Seats left icon

flag Manchester

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
Next Month

Mon 03 Aug 2020

Only 4 Seats left icon

flag Leeds

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
Next Month

Mon 10 Aug 2020

Only 4 Seats left icon

flag Maidstone

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
Next Month

Mon 10 Aug 2020

Only 4 Seats left icon

flag Birmingham

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
Next Month

Mon 10 Aug 2020

Only 4 Seats left icon

flag Nottingham

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
Next Month

Mon 17 Aug 2020

Only 4 Seats left icon

flag Dublin

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
Next Month

Mon 24 Aug 2020

Only 4 Seats left icon

flag Belfast

Best Selling Course in United Kingdom

GBP 3294.00

Selling Fast !
Next Month

Mon 24 Aug 2020

Only 4 Seats left icon

flag Reading

Best Selling Course in United Kingdom

GBP 2995.00

Selling Fast !
Next Week

Mon 13 Jul 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !
This Month

Mon 20 Jul 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !
This Month

Mon 27 Jul 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !
Next Month

Mon 03 Aug 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !
Next Month

Mon 10 Aug 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !
Next Month

Mon 17 Aug 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !
Next Month

Mon 24 Aug 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !

Mon 07 Sep 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !

Mon 14 Sep 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !

Mon 21 Sep 2020

Only 4 Seats left icon

GBP 1974.00

Selling Fast !

Add additional features

6 Months Access - £ 109.00

1 Year Access - £ 164.00

Official ITIL® Exam - £ 439.00

Personal career coach and career services

£ 1975.00

Your online (ITIL® Service Lifecycle - Service Strategy) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

Course Onsite Enquiry

ITIL® Service Lifecycle - Service Strategy

Complete the steps below to receive a quote or more information

Your details

How many employees need training test?

When would you like to take the course test?

How many employees need training?

Prev

Discover how we are doing

Our goal is to always provide training of the highest quality for your organisation.

We aim for customer satisfaction across all areas, including price, quality, and learning support. We always use the feedback from clients to continually improve and ensure we surpass expectation. Have a look at our customer reviews that showcase the standard we offer.

97% price

Response Rate

99% price

Positive Rating

Steps For Success

Leading Path To Success

works