Exceptional Customer Service Training

  • Understand the needs of the customers

  • Maintain healthy relations with customers

  • Learn to communicate effectively with the customer

Key Points About Exceptional Customer Service Training

237 Learners Recommended

Duration: 1 Days*

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Exceptional Customer Service Training

Course Overview

A corporate customer service executive can be considered to be the best person to handle customers relations. The hopes of both delegates company and clients lies on his capacity to provide the right service. The course introduces the delegate to the methods available to communicate with the customer. Exceptional customer service ensures a useful experience from all the customers of the organisation. Clients can range from external consumers to private employees in any department.

Understanding how to offer the same level of service to all customers and enhance the time spent at work by establishing positive business rapport. Interacting with the customer and then identifying critical points increases one’s ability to offer positive solutions. Applying this information to trends in exceptional customer service and consumer desires allows you to contribute to the company’s lowest line and make a client’s life a little easier.

Course Outline

  • Understanding Customer Service
    • Describe Customer Service
    • Identify Customer Expectations
    • Commit Yourself to Providing Excellent Customer Service
  • Focusing on the Customer
    • Create a Positive First Impression 
    • Identify and Help Meet the Customer's Needs
    • Create a Positive Last Impression
  • Handling Complaints
    • Make it Easy for Customers to Complain
    • Resolve the Problem
    • Cope with Upset and Difficult Customers
  • Delivering Excellent Customer Service on the Telephone
    •   Answer the Telephone
    •   Project a Positive Image Using Your Voice
    •   Transfer Calls
    •   Take Meaningful Messages 
  • Dealing with Stress
    • Describe Stress
    • Take Preventive Measures
    • Overcome Stress
  • Managing the Customer's Initial Contact
    • Accept a Customer Contact
    • Address a Customer's Emotional State
    • Address Your Emotional State
  • Addressing Customer Issues
    • Assess Customer Issues
    • Develop Solutions
    • Negotiate to Reach a Solution
  • Closing Communications
    • Upsell Additional Products
    • Conclude Customer Contact
    • Follow Up
    • Release Stress

The Exceptional Customer Service course comes with no pre-requisites.

This course is meant for delegates who wish to increase their opportunities to build both internal and external customer relations.

The Exceptional Customer Service Training Cost in United Kingdom Starts from £1095.00

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Dates & Prices

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Learn from the comfort of your home or office

Join discussions via computer or mobile device

Interact with subject matter experts

40 Hours (on average)

90 Days Access

Certificate upon completion

Schedule and location of your choice

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Monitor employee development

Key points about this course

237 Learners Recommended

Duration: 1 Days*

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6 Months Access - £ 387.00

1 Year Access - £ 776.00

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Your online (Exceptional Customer Service Training) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Exceptional Customer Service Training

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