Certified Agile IT Service Manager (CAITSM)

Gain an understanding of ITSM and Scrum.
Learn how to implement Agile IT Service Management.
Understand the core principles, values, and concepts of Agile.

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Certified Agile IT Service Manager (CAITSM)

Overview 1

Outlines 2

FAQs 3

What's Included 4

Course Overview

This 2-days Certified Agile IT Service Manager (CAITSM) course is designed to provide an in-depth understanding of the Agile’s components, and methods to implement Agile in an organisation. Delegates will gain up to date knowledge of IT service, which will help them to enhance their management skills. This course will be delivered by our highly experienced trainer, who ensure that delegates will gain a deep understanding of Agile IT Service Manager.

Delegates will learn from this course

DevOps
The Benefits of Agile IT Service Management
How to implement Agile IT Service Management
ITSM and Scrum
The Service Life Cycle
Agile Process Design and many other important topics

This course will help the delegates to identify the target and easy wins to improve their business performance, and they will also understand the scope, value, and characteristics of each stage of the Service Lifecycle.

Course Outline

Course Outlines

Introduction

What is Agile?
Agile Methods and Practices
The Benefits of Agile IT Service Management
Explain the Implementing Agile IT Service Management

Exploring Elements of Agile

Lean
Kanban
DevOps
ITSM
Scrum

Service Management Framework

The Service Life Cycle
Agile Process Design

There are no prerequisites for this Certified Agile IT Service Manager course.

This Certified Agile IT Service Management course is intended for anyone who is working in Service Management, including IT Managers and support staff.

The Certified Agile IT Service Manager (CAITSM) Cost in United Kingdom Starts from £1974.00

Please see our Agile IT Service Mangement Training courses available in United Kingdom