ITIL® Service Lifecycle - Service Operation

  • Courses delivered by qualified and experienced instructors

  • Get updated course material and certificate

  • Our ITIL® courses are accredited by PeopleCert

Key Points About ITIL® Service Lifecycle - Service Operation

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

Book Now

ITIL® Service Lifecycle - Service Operation

Course Overview

ITIL® Service Lifecycle – Service Operations phase of service lifecycle focuses on the coordination and execution of activities and functions enabling ongoing management of services developed during service strategy, service design and service transition phase of the lifecycle.

Exam

The exam will be conducted at the end of the training to measure the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes

Course Outline

Practicing Service Operation

  • Introduction of Service Operation
  • Objective of Service Operation
  • In Service Lifecycle context of Service Operation
  • Business value of Service Operation
  • Fundamentals of Service Operation

Principles of Service Operation

  • Maintain balancing
  • Good services
  • Involvement of operations staff in other stages of service lifecycle
  • Operational health
  • Documentation
  • Communication
  • Input and output of Service Operation

Event Management

  • Process of Event Management
  • Objectives
  • Scope
  • Basic concepts
  • Terminologies
  • Policies and Principles
  • Methods included in the processes
  • CSFs and KPIs
  • Risk and Challenges

Incident Management Process

  • Objectives
  • Scope
  • Business value
  • Basic concepts
  • Terminologies
  • Policies and Principles
  • Methods and techniques
  • CSFs and KPIs
  • Risks and Challenges

Problem Management Process

  • Objectives
  • Scope
  • Basic concepts
  • Terminologies
  • Policies
  • Principles
  • Methods
  • Techniques
  • CSFs and KPIs
  • Risks and Challenges

Requirement Fulfillment Process

  • Basic concepts
  • Terminologies
  • Policies and Principles
  • Methods
  • Techniques
  • CSFs and KPIs
  • Risks and Challenges

Access Management Process

  • Basic concepts
  • Terminologies
  • Policies and Principles
  • Methods
  • Techniques
  • CSFs and KPIs
  • Risks and Challenges

Service Operation Activities

  • Control and Monitor
  • IT Operations
  • Management
  • Support for Server and Mainframe
  • Managing Network
  • Storage and Archive
  • Database Administration
  • Directory Services Management
  • Desktop Support
  • Mobile Device Support
  • Middleware and Internet Management
  • Facilities Management
  • Data Center Management
  • Enhancement of Operational Activities

Service Desk Function

  • Structure of organisation
  • Roles and Objectives
  • Outsourcing the Service Desk
  • Supporting the Service Desk

Functions of Technical Management

  • Define Technical Management
  • Role and Objectives
  • Connection between Technical Design and Technical Management and Supporting
  • Measurement of Technical Management
  • Managing Documentation
  • Roles supporting Technical Management

IT Operations Management Function

  • Role and Objectives
  • Measure IT Operational Management
  • Management of Documentation of IT operations
  • Supporting roles for IT Operations Management

Applications Management Function

  • Role and Objectives
  • Application Management Principles
  • Lifecycle and Measuring of Application Management
  • Documentation for managing Applications
  • Roles supporting Applications Management

Service Operation Organisational Structure

  • Approaches for organising functions
  • Benefits and limitations of each organisational approach

Technology and Implementation Considerations

  • Generic Technology Considerations
  • Technologies for managing Event and Incident
  • Technologies for managing Problem
  • Technologies for fulfilling Request
  • Access Management Technologies
  • Service Desk Technologies
  • Change Management in Service Operation
  • Service Operation and Project Management
  • Assess, Manage and Control Risk in Service Operation
  • Involvement of Operational Staff in Service Design and Service Transition
  • Planning and Implementing Service Management Technologies
  • Challenges of Service Operation
  • CSFs of Service Operation
  • Risks of Service Operation

The delegates must hold ITIL® Foundation Certificate before attending this course.

  • Managers
  • Supervisory Staff
  • Team leaders
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

The ITIL® Service Lifecycle - Service Operation Cost in United Kingdom Starts from £1995.00

The Pearcemayfield is the best training provider in the world for ITIL® Service Lifecycle - Service Operation.

Please see our ITIL® Training courses available in United Kingdom

The Pearcemayfield provide course training in almost every location.

  • Certification
  • Tutor Support
  • Key Learning Points
  • Exam(s) included
telephone

Get More Information

Still have questions? We’re happy to help.

calendar

Dates & Prices

Choose a Location

Choose a Month

Learn from the comfort of your home or office

Join discussions via computer or mobile device

Interact with subject matter experts

40 Hours (on average)

90 Days Access

Certificate upon completion

Schedule and location of your choice

Save on travel costs

Monitor employee development

Key points about this course

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

Tommorow

Mon 09 Dec 2019

Only 4 Seats left icon

flag Belfast

Best Selling Course in United Kingdom

GBP 2995.00

Selling Fast !
This Month

Mon 16 Dec 2019

Only 4 Seats left icon

flag Edinburgh

Best Selling Course in United Kingdom

GBP 1995.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Buxton

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Corby

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Derby

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Hinckley

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Leicester

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Lincoln

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Northampton

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Thu 02 Jan 2020

Only 4 Seats left icon

flag Darlington

Best Selling Course in United Kingdom

GBP 3495.00

Selling Fast !
Next Month

Mon 06 Jan 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 03 Feb 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 02 Mar 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 06 Apr 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 11 May 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 15 Jun 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 13 Jul 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 10 Aug 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 07 Sep 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Mon 12 Oct 2020

Only 4 Seats left icon

GBP 1995.00

Selling Fast !

Add additional features

6 Months Access - £ 109.00

1 Year Access - £ 164.00

Official ITIL® Exam - £ 439.00

Personal career coach and career services

Your online (ITIL® Service Lifecycle - Service Operation) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

Course Onsite Enquiry

ITIL® Service Lifecycle - Service Operation

Complete the steps below to receive a quote or more information

Your details

How many employees need training test?

When would you like to take the course test?

How many employees need training?

Prev

Discover how we are doing

Our goal is to always provide training of the highest quality for your organisation.

We aim for customer satisfaction across all areas, including price, quality, and learning support. We always use the feedback from clients to continually improve and ensure we surpass expectation. Have a look at our customer reviews that showcase the standard we offer.

97% price

Response Rate

99% price

Positive Rating

Steps For Success

Leading Path To Success

works