ITIL® Service Capability - Service Offerings & Agreements

  • Understand the various aspects of ITIL® Service Capability - Service Offerings & Agreements

  • Implement SOA processes practically in an organisation

  • ITIL® Service Capability - Service Offerings & Agreements course has been accredited by PeopleCert

Key Points About ITIL® Service Capability - Service Offerings & Agreements

237 Learners Recommended

Duration: 5 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

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ITIL® Service Capability - Service Offerings & Agreements

Course Overview

Pearce Mayfield offers ITIL® Service Capability-Service Offerings and Agreements course that enables the delegates to understand the five stages of ITIL® lifecycle that provide value to projects as well as organisations. During the course, delegates will learn to create service offerings that will support the requirements of customers as well as business for more productivity into an organisation. Understand the practical aspects and focus on operational level activities as well as supporting methods. Our instructors provide delegates practical examples and understand the core principles of ITIL® effectively.

Examination

After completing the course, delegates will need to pass ITIL® Service Capability - Service Offerings & Agreements examination. This exam measures the knowledge of the delegates. The exam comprises of 8 multiple choice questions that are scenario based. To clear this exam, delegates will need to score minimum 70 percent marks. Our instructors ensure that the delegates get a thorough understanding of various concepts of ITIL® Service Capability - Service Offerings & Agreements to clear the exam easily. Duration of the exam is 90 minutes.

Course Outline

Service Offerings and Agreements

  • Introduction to Service Offerings and Agreements
  • How practices of Service Offerings and Agreements support the ITIL® Service Lifecycle
  • Scope and objective
  • Value of Strategy Management for IT Services
  • Design Coordination Process
  • How successful services depend on the perception of customer
  • Relevance of Business Cases
  • Return-on-Investment (ROI) to Service Offerings and Agreements

Business Relationship Management

  • Scope and objective
  • Business Value
  • Basic principles and terminologies
  • Inputs, outputs and triggers
  • Information Management with the process of Business Relationship Management
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Service Portfolio Management

  • Introduction to Service Portfolio Management
  • Business Value
  • Basic concepts and terminologies
  • Process interfaces
  • Inputs, outputs and triggers
  • Information Management within the process of Service Portfolio Management Process
  • CSFs and KPIs
  • Risks and challenges
  • Key roles and responsibilities

Financial Management for IT Services

  • Introduction to Financial Management for IT Services
  • Scope and objective
  • Business Value
  • Basic concepts and terminologies
  • Inputs, outputs and triggers
  • Interface of processes
  • Information Management within the process of Financial Management for IT Services
  • CSFs and KPIs
  • Risks and challenges
  • Key roles and responsibilities

Demand Management

  • Introduction to Demand Management
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Inputs, outputs and triggers
  • Information Management within the process of Demand Management
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Service Catalogue Management

  • Introduction to Service Catalog Management
  • Importance of Service Catalog to the Service Lifecycle
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Information Management within the process of Service Level Management
  • CSFs and KPIs
  • Risks and challenges
  • Contents of service and operational level agreements
  • Roles and responsibilities

Supplier Management

  • Introduction to Supplier Management
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Inputs, outputs and triggers
  • Information Management within the process of Supplier Management
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Technology and Implementation Considerations

  • Generic requirements for technologies used in Service Management
  • Evaluation criteria for technology and tools for process implementation
  • Procedures for practice and process implementation
  • Risks and challenges related to the implementation process

The delegates must hold ITIL® Foundation certification in IT Service management before attending this course. However, some basic knowledge about IT terminology and service offerings and agreements management would be useful.

Having experience of working in any one of the following management processes and activities can be beneficial:

  • Service catalogue management
  • Service portfolio management
  • Service level management
  • Demand management
  • Supplier management
  • Business relationship management
  • Financial management for IT services

ITIL® Service Capability-Service Offerings and Agreements course provide an in-depth understanding of service offerings and agreements that will help to enhance the quality of IT services within an organisation.

This course is suitable for following professionals:

  • IT Managers
  • IT Finance Managers
  • Capacity Managers
  • Availability Managers
  • Service Level Managers
  • Business Continuity Manager Service
  • Portfolio Managers
  • Supplier Relationship Managers
  • IT Supplier Managers
  • Business Relationship Managers
  • Financial Managers
  • Delegates who are responsible for managing, consulting and implementing ITIL processes into an organisation along with IT

The ITIL® Service Capability - Service Offerings & Agreements Cost in United Kingdom Starts from £1974.00

The Pearcemayfield is the best training provider in the world for ITIL® Service Capability - Service Offerings & Agreements.

Please see our ITIL® Training courses available in United Kingdom

The Pearcemayfield provide course training in almost every location.

  • Exam(s) included
  • Key Learning Points
  • Tutor Support
  • Certification
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Key points about this course

237 Learners Recommended

Duration: 5 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

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6 Months Access - £ 109.00

1 Year Access - £ 164.00

Official ITIL® Exam - £ 439.00

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£ 1975.00

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You will have access to the platform for 90 days to complete your course.

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