Pearce Mayfield offers ITIL® Service Capability-Service Offerings and Agreements course that enables the delegates to understand the five stages of ITIL® lifecycle that provide value to projects as well as organisations. During the course, delegates will learn to create service offerings that will support the requirements of customers as well as business for more productivity into an organisation. Understand the practical aspects and focus on operational level activities as well as supporting methods. Our instructors provide delegates practical examples and understand the core principles of ITIL® effectively.
After completing the course, delegates will need to pass ITIL® Service Capability - Service Offerings & Agreements examination. This exam measures the knowledge of the delegates. The exam comprises of 8 multiple choice questions that are scenario based. To clear this exam, delegates will need to score minimum 70 percent marks. Our instructors ensure that the delegates get a thorough understanding of various concepts of ITIL® Service Capability - Service Offerings & Agreements to clear the exam easily. Duration of the exam is 90 minutes.
Service Offerings and Agreements
Business Relationship Management
Service Portfolio Management
Financial Management for IT Services
Service Catalogue Management
Technology and Implementation Considerations
The delegates must hold ITIL® Foundation certification in IT Service management before attending this course. However, some basic knowledge about IT terminology and service offerings and agreements management would be useful.
Having experience of working in any one of the following management processes and activities can be beneficial:
ITIL® Service Capability-Service Offerings and Agreements course provide an in-depth understanding of service offerings and agreements that will help to enhance the quality of IT services within an organisation.
This course is suitable for following professionals:
The ITIL® Service Capability - Service Offerings & Agreements Cost in United Kingdom Starts from £1975.00
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40 Hours (on average)
90 Days Access
Certificate upon completion
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Pre-course Reading: 2-5 Hours
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Upon purchase you will receive a password via the email you used to purchase the course.
You will then be able to login to our online learning platform with your email and password.
You will have access to the platform for 90 days to complete your course.