Design organisational services according to the specific requirements
Identify how service design interacts with other phases of service lifecycle
Pearce Mayfield’s ITIL® service design course is accredited by PeopleCert
ITIL® Service Design course provides the fundamentals of designing services or processes within the organisation. Using service design, service providers can help the organisations to deliver better services. Following are five aspects of service design:
The exam will be conducted at the end of the training to measure the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.
The exam format will be:
Overview of Service Design
Service Design Principles
Overview of Design Coordination Process
Overview of Service Catalogue Management Process
Service Level Management Process
Supplier Management Process
Availability Management Process
Capability Management Process
IT Service Continuity Management Process
Information Security Management Process
Organising Service Design
Technology and Implementation Analysis
The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.
ITIL® Service Lifecycle - Service Design course is best suited for the following audience:
The ITIL® Service Lifecycle - Service Design Cost in United Kingdom Starts from £71495.00
Please see our ITIL® Training courses available in United Kingdom
Learn from the comfort of your home or office
Join discussions via computer or mobile device
Interact with subject matter experts
40 Hours (on average)
90 Days Access
Certificate upon completion
Schedule and location of your choice
Save on travel costs
Monitor employee development
237 Learners Recommended
Duration: 3 Days*
Pre-course Reading: 2-5 Hours
Mon 8th Jul 2019Back to Virtual Events
Starts at - 09:00 am (approx.)
Finishes at - 17:00 pm (approx.)
Lasts 5 days (40 Hours)
Upon purchase you will receive a password via the email you used to purchase the course.
You will then be able to login to our online learning platform with your email and password.
You will have access to the platform for 90 days to complete your course.
We aim for customer satisfaction across all areas, including price, quality, and learning support. We always use the feedback from clients to continually improve and ensure we surpass expectation. Have a look at our customer reviews that showcase the standard we offer.