ITIL® Service Lifecycle - Service Design

  • Design organisational services according to the specific requirements

  • Identify how service design interacts with other phases of service lifecycle

  • Pearce Mayfield’s ITIL® service design course is accredited by PeopleCert

Key Points About ITIL® Service Lifecycle - Service Design

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

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ITIL® Service Lifecycle - Service Design

Course Overview

ITIL® Service Design course provides the fundamentals of designing services or processes within the organisation. Using service design, service providers can help the organisations to deliver better services. Following are five aspects of service design:

  • Design service solution
  • Technology
  • Processes
  • Measurement and metrics
  • Manage information system and tools

Exam

The exam will be conducted at the end of the training to measure the knowledge of the delegates. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 8 multiple choice questions (MCQ’s)
  • 70 percent marks to clear the exam
  • Exam duration- 90 minutes

Course Outline

Overview of Service Design

  • Define Service Design
  • Key concepts
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Service Design Principles

  • Holistic Design
  • Service Composition and the four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design activities and its constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Overview of Design Coordination Process

  • Define Design Coordination Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Roles and responsibilities

Overview of Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Service Level Management Process

  • Define Service Level Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Supplier Management Process

  • Define Supplier Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Availability Management Process

  • Define Availability Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Capability Management Process

  • Define Capability Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

IT Service Continuity Management Process

  • Define IT Service Continuity Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Information Security Management Process

  • Define Information Security Management Process
  • Scope and objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and challenges
  • Key Service Management Roles

Organising Service Design

  • Describe Organising Service Design
  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and Implementation Analysis

  • Define Technology and Implementation Analysis
  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

The delegates must hold ITIL® Foundation Certificate in IT Service Management before attending this course.

ITIL® Service Lifecycle - Service Design course is best suited for the following audience:

  • Availability Managers
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Service Level Managers
  • IT Professionals

The ITIL® Service Lifecycle - Service Design Cost in United Kingdom Starts from £1295.00

The Pearcemayfield is the best training provider in the world for ITIL® Service Lifecycle - Service Design.

Please see our ITIL® Training courses available in United Kingdom

The Pearcemayfield provide course training in almost every location.

  • Exam(s) included
  • Certification
  • Key Learning Points
  • Tutor Support
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Key points about this course

237 Learners Recommended

Duration: 3 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

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6 Months Access - £ 109.00

1 Year Access - £ 164.00

Official ITIL® Exam - £ 439.00

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You will have access to the platform for 90 days to complete your course.

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