ITIL® Foundation

  • ITIL® Foundation course is fully accredited by PeopleCert

  • Courses delivered by certified instructors in luxury venues

  • Training includes real world examples to help the delegates in understanding the concepts easily

Key Points About ITIL® Foundation

237 Learners Recommended

Duration: 2 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

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ITIL® Foundation

Course Overview

Pearce Mayfield introduces ITIL® Foundation course that provides a general overview of the IT Service Management Lifecycle. It outlines five stages-  Service Operation, Service Strategy, Service Design, Service Transition and continual service improvement. ITIL® Service Lifecycle consists of 26 processes and 4 functions.


The exam will be conducted at the end of the training to measure the knowledge gained. Each delegate has to clear the exam in order to get certified. Our trainers make sure that the delegates get the maximum out of the training. The exam has to be completed in the specific time period; no extra time will be provided. All the details regarding exam will be provided by our trainer at the end of the training.

The exam format will be:

  • 40 multiple choice questions (MCQ’s)
  • 65 percent marks to clear the exam
  • Exam duration- 1 hour

Course Outline

Overview of Service Management

  • Define Service Management and its scope
  • Service Management lifecycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Overview of Service Management Lifecycle

  • Service lifecycle
  • Elements of lifecycle
  • Link between different lifecycle stages
  • Relation between Governance and ITSM

Overview of Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Overview of Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure of Business case

Overview of Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Overview of Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Overview of Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Overview of Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model

Overview of Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

There are no mandatory prerequisites for attending this course, but the delegate should have an interest in the subject to gain maximum knowledge of the concepts involved in the training program.

  • Individuals who are working in IT services and want to gain more information regarding ITIL® best practice framework
  • IT Professionals who want to adopt ITIL® within their organisation 

The ITIL® Foundation Cost in United Kingdom Starts from £32995.00

Please see our ITIL® Training courses available in United Kingdom

  • Exam(s) included
  • Key Learning Points
  • Certification
  • Tutor Support

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Dates & Prices

Choose a Location

Choose a Month

Learn from the comfort of your home or office

Join discussions via computer or mobile device

Interact with subject matter experts

40 Hours (on average)

90 Days Access

Certificate upon completion

Schedule and location of your choice

Save on travel costs

Monitor employee development

Key points about this course

237 Learners Recommended

Duration: 2 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

Add additional features

6 Months Access - £ 1893384.00

1 Year Access - £ 3796283.00

Official ITIL® Foundation Exam - £ 325.00

Personal career coach and career services

Your online (ITIL® Foundation) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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ITIL® Foundation

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