Certified Helpdesk Support Technician in Leicester

  • Understand the processes of service support.
  • Acquire skills to solve problems and troubleshoot any issues.
  • Learn various communication skills and customer management techniques.

Key Points About Certified Helpdesk Support Technician in Leicester

237 Learners Recommended

Duration: 2 Days*

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Certified Helpdesk Support Technician

Course Overview

Helpdesk specialists are essential for the IT sector, as they keep the technology up to date to operate effectively, which are used by the business. They deliver technical support and troubleshooting services to the customers who face problems with their computers, hardware, and software.

To get into the role of Helpdesk Support Technician, the individual must have good knowledge of technical and non-technical work. Technical because they have to work for helpdesk technical support and non-technical such as communication skills because they have to engage with professional as well as non-technical individuals.

In this 2-day certification, delegates will learn how to use the service management system, how to troubleshoot any technical issues and roles of a helpdesk support technician. This course will also help them to improve their communication skills and customer management techniques.

Course Outline

  • Understand the Role of Helpdesk Support Technician
  • How to use Service Management System?
  • How to Problem-Solve and Troubleshoot Any Issues?
  • Understanding the Processes of Service Support
  • Learning Communication Skills and Customer Management Techniques

This Certified Helpdesk Support Technician course has no prerequisites.

This Helpdesk Support Technician course is for those who:

  • Wants to become a Helpdesk Support Technician
  • Provide internal and external IT Support for employees
  • Wants to work in IT Support

The Certified Helpdesk Support Technician Cost in United Kingdom Starts from £1974.00

Please see our Helpdesk Training courses available in United Kingdom


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Learn from the comfort of your home or office

Join discussions via computer or mobile device

Interact with subject matter experts

40 Hours (on average)

90 Days Access

Certificate upon completion

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Monitor employee development

Key points about this course

237 Learners Recommended

Duration: 2 Days*

Thu 06 Jun 2024

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GBP 1974.00

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Thu 26 Sep 2024

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GBP 1974.00

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Thu 28 Nov 2024

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GBP 1974.00

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6 Months Access - £ 77.00

1 Year Access - £ 154.00

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Your online (Certified Helpdesk Support Technician) package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Certified Helpdesk Support Technician

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