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Helpdesk specialists are essential for the IT sector, as they keep the technology up to date to operate effectively, which are used by the business. They deliver technical support and troubleshooting services to the customers who face problems with their computers, hardware, and software.
To get into the role of Helpdesk Support Technician, the individual must have good knowledge of technical and non-technical work. Technical because they have to work for helpdesk technical support and non-technical such as communication skills because they have to engage with professional as well as non-technical individuals.
In this 2-day certification, delegates will learn how to use the service management system, how to troubleshoot any technical issues and roles of a helpdesk support technician. This course will also help them to improve their communication skills and customer management techniques.
This Certified Helpdesk Support Technician course has no prerequisites.
This Helpdesk Support Technician course is for those who:
The Certified Helpdesk Support Technician Cost in United Kingdom Starts from £1645.00
Please see our Helpdesk Training courses available in United Kingdom
Learn from the comfort of your home or office
Join discussions via computer or mobile device
Interact with subject matter experts
40 Hours (on average)
90 Days Access
Certificate upon completion
Schedule and location of your choice
Save on travel costs
Monitor employee development
237 Learners Recommended
Duration: 2 Days*
Mon 8th Jul 2019Back to Virtual Events
Starts at - 09:00 am (approx.)
Finishes at - 17:00 pm (approx.)
Lasts 5 days (40 Hours)
Upon purchase you will receive a password via the email you used to purchase the course.
You will then be able to login to our online learning platform with your email and password.
You will have access to the platform for 90 days to complete your course.
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