A Quick Glance

Communication is the way of exchanging information between two or more people. Information can be conveyed as words, the tone of words and body language. Communication is one of the crucial element for achieving managerial and organisational effectiveness. Without communication, you will not be aware of what your co-workers are doing, will not have any idea about what your goals are, and also will not be able to assess your performance within the organisation.

  • black-arrow

    Courses delivered by highly experienced and qualified trainers

  • black-arrow

    Get to know about the importance of good communication

  • black-arrow

    Understand the difference between good or bad communication

  • black-arrow

    Gain essential skills necessary to maintain a positive image at workplace

Effective communication course has no prerequisites.

  • Effective Communication course is suitable for anyone who wants to improve their communication skills
  • Individuals who are involved in day to day communication programs or responsible for communicating organisational plans or activities
  • People who want to deliver good and effective organisational presentations

Key Learning Points


Tutor Support



  • Get to know about the barriers to effective communication
  • Identify what active listening means
  • Differentiate between good and bad communication
  • Learn how to communicate in multicultural environments

Course Overview

Effective communication is a one- day course in which the delegates will learn about the various benefits and importance of good communication. Communication is like a nervous system for any organisation as without communication you cannot give instructions to subordinate and the management will not receive the information required to develop and implement any plan or activity within the organisation.


Course Content

Communication: Its importance, process and elements

  • Concept of communication
  • Functions of communication
    • The informal function
    • The instructive function
    • The influence and persuasion
    • The integrative function
  • The communication process

Organisational Communication

  • Formal communications
  • Informal communications
  • Types of Organisational communications
    • Downward communication
    • Upward communication
    • Lateral communication
    • Interactive communication

Verbal Communication

  • Define verbal communication
  • Where it takes place?
  • Advantages and disadvantages of verbal communication

Non Verbal communication

  • Define non-verbal communication
  • Where it takes place?
  • Advantages and Disadvantages of non-verbal communication
  • Components of non-verbal communication
    • Kinesics
    • Proxemics
    • Oculesics
    • Chronemics
    • Haptics
    • Paralinguistics
    • Paralanguage
  • Physical Appearance
  • Understanding non-verbal communication

Communication Styles

  • Definition
  • General
  • Implications for others
  • Beliefs
  • Verbal Styles
  • Posture
  • Potential Consequences

Feedback in communication

  • Define feedback
  • Characteristics of feedback
    • Intention
    • Specificity
    • Description
    • Usefulness
    • Timeliness
    • Clarity
    • Validity
    • Readiness
  • Value of feedback
  • Guidelines for giving feedback
  • Guidelines for receiving feedback

Listening in Communication

  • Benefits of listening
  • Types of listening
    • Discriminative listening
    • Comprehension listening
    • Critical listening
    • Biased listening
    • Evaluative listening
    • Appreciative listening
    • Sympathetic listening
    • Empathetic listening
    • Therapeutic listening
    • Dialogic listening
    • Relationship listening
  • Type of faulty listening
    • Pseudo-listening
    • Selective listening
    • Self-centered listening
    • Fill-in listening
    • Insulated listening
    • Defensive listening
    • Reconstruction listening
  • Bad listening habits
  • The Effective listening

Assertive Communication

  • Positive words and Phrases
  • Quotes from assertive people

Persuasion Skills

  • Process of Persuasion
    • Establish Credibility
    • Find Common Ground
    • Provide Vivid Evidence
    • Connect Emotionally
  • Tips for effective influence
  • An effective persuader

Presentational Skills

  • Introduction to presentation
  • Importance of presentation
  • Presentation formats
    • An outline for presentations
    • Introduction
    • Body
    • Conclusion
  • Packaging
  • A checklist for presentation
  • Making the presentation delivery
  • Presentation Skills
  • Posture
  • Movement
  • Gestures
  • Facial Animation
  • Voice
  • Pause and pace
  • Eye contact
  • Dos and Don’ts of Presentation

Barriers to effective communication

  • Filtering
  • Selective Perception
  • Defensiveness
  • Language
  • Barriers to communication
    • Human/personal
    • Semantic
    • Technical
  • Removal of communication barriers

Effective Communication

  • Introduction to Effective communication
    • Characteristics of communication
    • Clarity of purpose
    • Completeness
    • Conciseness
    • Feedback
    • Empathy
    • Modify message according to audience
    • Multiple channels of communication
    • Make effective use of informal communication
  • 7 C’s and 4 S’s of Communication
  • 7 C’s
    • Credibility
    • Completeness
    • Clarity
    • Correctness
    • Consistency
    • Concreteness
    • Conciseness
  • 4 S’s
    • Shortness
    • Simplicity
    • Strength
    • Sincerity
  • Conditions for effective communication

Effective Communication Enquiry


Enquire Now

----- OR -------

Reach us at 01865522447 or info@pearcemayfield.com for more information.