The ITIL® (Information Technology Infrastructure Library) is a framework used for delivering best practices to align IT with ever-changing business needs. ITIL® v3 which happens to be the most widely used framework for IT process management is made up of five different modules:
Each of these is phases of the ITIL® Service Lifecycle.
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Learn the key concepts and terminologies used in ITIL® Service Lifecycle
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IT Service Management (ITSM) provides knowledge about strategic approach required to plan, provide, administer and tweak the way information technology is used within the organisation. The IT Service Management framework ensures that the right people, right processes and right technology put in right place to meet the objectives of the organisation.
Following are short descriptions of each part of the IT process management:
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