The ITIL® (Information Technology Infrastructure Library) is a framework used for delivering best practices to align IT with business needs. ITIL® v3 which happens to be the most widely used framework for IT process management is made up of five different modules:
Each of these is phases of the ITIL® Service Lifecycle.
Pearce Mayfield ITIL® courses help professionals to implement ITIL® Frameworks within the organisation to ensure better results
At Pearce Mayfield, training is provided with updated official material and real world examples
Understand activities and functions of ITIL® Framework as also how to achieve functioning superiority
Be an ITIL® Certified professional and enjoy higher perks and salaries
Delivered by highly qualified and experienced instructor who are certified in their domain
Learn the key concepts and terminologies used in ITIL® Service Lifecycle
Delivering Best Practices with ITIL®
IT Service Management (ITSM) is all about the study of the strategic approach required to plan, provide, administer and tweak the way information technology is used within the organisation. The IT Service Management framework ensures that the right people, processes and technology are in place such that the goals of the business can be met.
Following are short descriptions of each part of the IT process management:
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