A Quick Glance

The ITIL® (Information Technology Infrastructure Library) is a framework used for delivering best practices to align IT with ever-changing business needs.  ITIL® v3 which happens to be the most widely used framework for IT process management is made up of five different modules:

Each of these is phases of the ITIL® Service Lifecycle.

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    Help professionals to implement ITIL® frameworks within the organisation to ensure better results

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    Training is provided with updated study material and real world examples

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    Understand activities and functions of ITIL® framework and achieve superior business results

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    Be an ITIL® Certified professional and enjoy higher perks and salaries

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    Courses delivered by highly qualified and experienced instructors

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    Learn the key concepts and terminologies used in ITIL® Service Lifecycle

ITIL® and IT Service Management Courses

Deliver best practices with ITIL®

Course Overview

IT Service Management (ITSM) provides knowledge about strategic approach required to plan, provide, administer and tweak the way information technology is used within the organisation. The IT Service Management framework ensures that the right people, right processes and right technology put in right place to meet the objectives of the organisation.

Following are short descriptions of each part of the IT process management:

  • ITIL® Service Strategy: It primarily focuses on customer requirements.
  • ITIL® Service Design: The scope of a particular service, risks from the service and how the organisations manage it, and how the company will identify and discuss the assumptions about the service with the client will be covered in this section.
  • ITIL® Service Transition: Bringing a service into production and making it work on its first attempt. Also, how do customers know what to do if any issues are encountered?
  • ITIL® Service Operation: Preparing the organisation for operational demands that a service can place on it. Reacting quickly so as to minimise the impact of risks
  • ITIL® Continual Service Improvement: What is the Deming Cycle (Plan/Do/Check/Act) and how to use it for getting better results? What should be the measurement adopted by the organisation to support the strategy and plans? Also, how can a company revert back to its normal state in case of the failure of a service?

ITIL® and IT Service Management Enquiry


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Reach us at 01865 522749 or info@pearcemayfield.com for more information.