A Quick Glance

The ITIL® (Information Technology Infrastructure Library) is a framework used for delivering best practices to align IT with business needs.  ITIL® v3 which happens to be the most widely used framework for IT process management is made up of five different modules:

Each of these is phases of the ITIL® Service Lifecycle.

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    Pearce Mayfield ITIL® courses help professionals to implement ITIL® Frameworks within the organisation to ensure better results

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    At Pearce Mayfield, training is provided with updated official material and real world examples

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    Understand activities and functions of ITIL® Framework as also how to achieve functioning superiority

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    Be an ITIL® Certified professional and enjoy higher perks and salaries

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    Delivered by highly qualified and experienced instructor who are certified in their domain

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    Learn the key concepts and terminologies used in ITIL® Service Lifecycle

ITIL® and IT Service Management Courses

Delivering Best Practices with ITIL®

Course Overview

IT Service Management (ITSM) is all about the study of the strategic approach required to plan, provide, administer and tweak the way information technology is used within the organisation.  The IT Service Management framework ensures that the right people, processes and technology are in place such that the goals of the business can be met.

Following are short descriptions of each part of the IT process management:

  • ITIL® Service Strategy: Customer Requirements are the focus here.
  • ITIL® Service Design: The scope of a particular service, risks from the service and how the organisations manage it, and how will the company identify and discuss the assumptions about the service with the client?
  • ITIL® Service Transition: Bringing a service into production and making it work on its first attempt. Also, how do customers know what to do if any issues are encountered?
  • ITIL® Service Operation: Preparing the organisation for operational demands that a service can place on it. Reacting quickly so as to minimise the impact of risks
  • ITIL® Continual Service Improvement: What is the Deming Cycle (Plan/Do/Check/Act) and how to use it for getting better results? What should be the measurement adopted by the organisation to support the strategy and plans? Also, how can a company revert back to its normal state in case of the failure of a service?

ITIL® and IT Service Management Enquiry


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