ITIL® Foundation Certification acts as a base for those professionals who want to pursue the ITIL® Intermediate Training Courses. Being modular in its structure, every module provides focus on different aspects of IT Service Management. This certification course is divided into the following two parts:
In order to gain a comprehensive knowledge of both management and technical skills, a delegate must go through these two parts. The prerequisites for attending this course is an understanding of the basic concepts and terminologies of ITIL® and minimum two years of working experience with IT Service Management would be beneficial.
Apply ITIL® Frameworks within the organisation to ensure better results
Achieve operational excellence with ITIL® Frameworks
An ITIL® Certification ensures better perks and salaries
Delivered by highly qualified and experienced instructors who are certified in their domain
Support team working 24 x 7 to answer the customer’s queries
Understand the concepts and jargon used in ITIL® Service Lifecycle
Achieve excellence with ITIL® Frameworks
ITIL® Service Lifecycle
The module focuses on those professionals who want to learn different ways to process and practice elements used in the organisation. It is also beneficial for those who want to acquire or upgrade their management capabilities which are necessary to deliver quality service management practices.
Following are modules of Service Lifecycle
ITIL® Service Capability
The experts who want to upgrade their skills in one or more processes can enroll in this module. Those professionals who want to understand the day-to-day execution of ITIL® practices and how they react to each other can also have a go at this module.
Following are the Service Capability modules:
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